Terms & Conditions
Terms of business
Unless otherwise stated, all items for sale of this web-shop are reproductions. All prices and descriptions of the goods offered for sale on this web-shop are current and may change without prior notice.
Payment Payment must be made in GB Pounds (GBP, Sterling, £). If you have used our 'currency converter' this is a guide only & must be reverted back to GB Pounds before proceeding to checkout. Bank transfer. To ensure that we receive the full payment, you must pay any fees levied by your or intermediary Bank. Cheque. Issued by U.K. Banks only. PayPal. GB Pounds only.
Order confirmation An automatic order confirmation will be generated by our checkout and also PayPal if paying via this option. These confirmations are an acknowledge of receipt of your order and do not constitute an acceptance of the order. If for any reason we decide not to accept your order, we will advise you accordingly and any payments refunded in GBP via your initial payment method.
Availability of goods
Items shown as in my stock will be posted within 3 days of payment being received or funds being cleared into my bank account. This period will be extended during our annual holiday period, UK public holidays etc.
All insignia items are in stock, (unless otherwise stated) and will be posted within 3 days of payment being received or funds being cleared into my bank account.
Caps and uniform items are bespoke, i.e. hand made when ordered and can take up to 12 weeks for completion. Note, that it does not take 12 weeks to produce your order but caps and uniform items are made in rotation of date received by a professional tailor and hat maker, using original machines and methods. Therefore, depending on how full Michael Jankes' order book is, they made be and are usually completed sooner. Please do not order if you are not prepared to wait.
In stock items ordered with made when ordered items will be posted together when your order is complete. If you wish to receive in stock items sooner, order separately.
Description of goods
Items described as:- Gold, Silver, Bronze, Aluminium, Gilt & Diamonds relate to colour or the grade of a medal or award and also the colour of buttons, piping etc., and do not imply precious stone value or metal content.
Shipping address and charges
We do not ship to any South American country. Goods will only be shipped to the address confirmed on your PayPal account and to the Credit Card billing address. Shipping charges are automatically calculated via the 'shopping basket' during checkout & shipped by our normal delivery method - E&OE. PayPal - If you are ordering small items & feel that the postage cost is high, this is due to PayPal rules to cover seller protection. We are only covered for PayPal orders if a fully tracked postal service is used. If you wish to avoid high postage & pay by any other means, we also accept telephone orders.
We ship orders world wide with the exception of all South American countries, using the minimum insurance level of 50.00 GBP. If you require full insurance - email us before ordering for a quote. Orders sent with a value over the minimum insurance level are sent at the customers own risk of loss or damage during transit.
Returns and refunds
In the unlikely event of you being unhappy with your purchase, email us within 7 days to discuss your issue. If agreed, you can return the item(s) for exchange or refund if goods are returned in the same condition as sent, being unaltered in any way. Our refund policy will not apply to 'made to measure' uniform items. Extreme size productions. Customer 'special request' orders and modifications to catalogue items. But if agreed, may apply to goods ordered in error as long as they are returned in the same condition as sent.
Cancelled orders If we agree to cancel your order, 50% of the item(s) price will be levied for any bespoke (made when ordered) garment or cap within 5 working days of order being made & payment cleared into our Bank account. Items are cut by the pattern cuter within this time & passed on to join the queue for completion. All garments & caps not marked as "in my stock" are bespoke. PayPal - Bespoke orders are not covered by PayPal rules. All refunds will be made in GB Pounds.
We reserve the right to refuse an order if there has been a typographical error in the pricing or descriptions shown in our website listings. Or an electronic failure in the pricing of specific items or the total value of goods and shipping.