Terms of Business
All details of business terms, prices & descriptions of items offered for sale in this shop are current, subject to change without prior notice & replace any previously advertised details.

Our Guarantee
All items advertised on this web site are of original period manufacture unless stated otherwise. We offer a money back guarantee on all of the goods supplied subject to the terms listed below.

1. Should you be unhappy with any item purchased, you should contact us by e mail within 7 days of receipt of the goods. The item can then be returned to us, provided that it is in the condition as sent, for a full refund of the purchase price. If an item is not notified to us within this time, it will be considered as being sold. We regret that postage costs are not refundable
2. This refund offer does not apply to any goods purchased in error (including errors in translation of the text of this web site to another language), on the behalf of a third party, nor to goods that have been damaged, disassembled or tampered with after purchase.
3. We supply items for collector's display purposes only & such items are not intended for actual wear or use. We do not guarantee the fitting of any clothing, footwear or headgear, nor their suitability for being worn.
4. The responsibility lies with the customer to ensure that any goods ordered are allowed to be imported into your country. If an item has to be returned because it cannot be imported to your country, we can offer other goods to the same value in exchange, less any return postage & import costs incurred by us, but are unable to give a refund.
5. Any returned items paid for via Paypal will be refunded via Paypal in sterling.

Acknowledgment & Acceptance of Orders
No contract will exist between you and us until we have received full payment from you and have dispatched the ordered products. Please note that our initial acknowledgment of your order does not constitute acceptance of that order. You may also receive a payment acknowledgment email from Paypal, this again does not constitute acceptance of that order.

Should we, for any reason, decide not to accept your order we will advise you accordingly and any monies paid will be refunded.

Terms of Gold, Silver and Bronze Used
The expresssions 'Gold', 'Silver' or 'Bronze' relate to, especially in the case of Decorations, to the grade of the award or the appearance or plating finish of metal items and does not imply a solid metal content of this description unless otherwise stated.

Availability of Goods
Web site is designed to show all items in our range, and may not be in stock at the time of ordering. Michael Janke, caps and uniforms are hand made to order and can take up to 12 weeks for completion & may take longer, if you order - (1) During German & U.K. peak holiday periods, i.e. Christmas / New Year & Summer break. (2) Made to measure uniforms & special production caps. Please do not order, if you are not prepared to wait.

Delivery Charges
All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch.

Insurance
Although we offer a worldwide export scheme, and trust & rely on the various delivery systems used to work properly, it must be understood that uninsured items are sent entirely at the customer's own risk. We will package the items well to prevent damage, and obtain all relevant dispatch documents etc, but in the event of a parcel being lost in transit we will not be liable for such a loss. Insurance, to the limits quoted by the delivery company involved, against loss or damage is included in our quoted delivery prices but offers only minimal cover. If you wish to insure your purchase, enter your instructions in the 'Comment' space during checkout.
Important note. The categories listed below will now only be dispatched using, at least, the basic insured tracked method:-
(1) PayPal purchases.
(2) All non U.K. purchases with a value above the basic insurance level. If paying by PayPal, please e-mail me before placing the order.

Payment
All payments will be taken in British Pounds (££) Sterling and Credit Card payments are subject to a 4% surcharge.
Please note that we are unable to despatch goods to any person other than the cardholder or to any address other than that of the cardholder.

Payment by cheque: Goods will be dispatched when your payment has cleared into my bank account, which is 5 working days after banking.

If paying by Bank Transfer or Bank Draft, ensure that you pay the exact amount due + charges levied by your bank or, any other Bank used as an intermediary in the transfer of funds

Copyright
All photographs on the web site are our property and are not to be reproduced without prior permission.

Electronic Disclaimer
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.