Terms of Business
All details of business terms, prices & descriptions of items offered for sale in this shop are current, subject to change without prior notice & replace any previously advertised details. (E & 0 E)

Our Guarantee
All items advertised on this web site are Reproduction unless stated otherwise. We offer a money back guarantee on all of the goods supplied subject to the terms listed below.

1. Should you have any reason to dispute the description of any item purchased, you should contact us by e mail within 7 days of receipt of the goods. If it is agreed, the item can then be returned to us, provided that it is in the condition as sent, for a full refund of the purchase price. If an item is not notified to us within this time, it will be considered as being sold. We regret that return postage costs are not refundable
2. This refund offer does not apply to any goods purchased in error (including errors in translation of the text of this web site to another language), on the behalf of a third party, nor to goods that have been damaged, disassembled or tampered with after purchase.
3. Printed matter (books, manuals, paperwork, magazines, etc) are supplied as described and are not returnable
4. The responsibility lies with the customer to ensure that any goods ordered are allowed to be imported into your country. If an item has to be returned because it cannot be imported to your country, we can offer other goods to the same value in exchange, less any return postage & import costs incurred by us, but are unable to give a refund.

Availability of Goods
Web site is designed to show all items in our range, and may not be in stock at the time of ordering. Michael Janke, caps and uniforms are hand made to order and can take up to 12 weeks for completion & may take longer, if you order - (1) During German & U.K. peak holiday periods, i.e. Christmas / New Year & Summer break. (2) Made to measure uniforms & special production caps. Please do not order, if you are not prepared to wait.

Delivery Charges
All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch.

Insurance
Although we offer a world wide export scheme, and trust & rely on the various delivery systems used to work properly, it must be understood that items are sent entirely at the customer's own risk. We will package the items well to prevent damage, and obtain all relevant despatch documents etc, but in the event of a parcel being lost in transit we will not be liable for such a loss. Insurance, to the limits quoted by the delivery company involved, against loss or damage is included in our quoted delivery prices but offers only minimal cover

Payment
All payments will be taken in British Pounds (££) Sterling and Credit Card payments are subject to a 3.5% surcharge.
Please note that we are unable to despatch goods to any person other than the cardholder or to any address other than that of the cardholder.

Payment by cheque: Goods will be dispatched when your payment has cleared into my bank account, which is 5 working days after banking.

If paying by Bank Transfer or Bank Draft, ensure that you pay the exact amount due + charges levied by your bank or, any other Bank used as an intermediary in the transfer of funds

Copyright
All photographs on the web site are our property and are not to be reproduced without prior permission.

Electronic Disclaimer
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.